Shipping policy

Effective Date: 2024-11-01

At Puckhead Entertainment Inc., we strive to deliver your orders promptly and securely. Below is an overview of our shipping policies, including processing times, shipping options, and costs.

1. Order Processing Time

  • Standard Processing: Orders are processed within 1–3 business days (excluding weekends and holidays) after your payment is confirmed.

  • Custom or Pre-Order Items: These may require additional processing time. Estimated timelines will be provided at checkout or in the product description.

2. Shipping Options and Delivery Times

We offer the following shipping options at checkout:

a. Domestic Shipping:

  • We offer shipping to all states in the USA, shipping delivery times and amounts are displayed at checkout by provider selected.

b. International Shipping:

  • We offer shipping to CANADA and UNITED KINGDOM

Note: Delivery times are estimates and not guaranteed, as delays can occur due to weather, carrier issues, or other unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated based on the shipping method, destination, and weight of your order. The total shipping cost will be displayed at checkout.

4. Tracking Your Order

Once your order ships, you will receive an email confirmation with a tracking number. You can use this number to track your package directly with the carrier.

5. International Shipping

We proudly ship worldwide! However, please note:

  • Customs and Duties: International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the shipping fee.
  • Delays: Customs processing may extend delivery times beyond the carrier's estimate.

6. Damaged or Lost Packages

If your package is lost or arrives damaged:

  • Contact us within 7 days of the expected delivery date.
  • Provide your order number and any relevant details (e.g., photos of the damage).
  • We will work with the carrier to resolve the issue and, if necessary, send a replacement or process a refund.

7. Incorrect Shipping Information

Please double-check your shipping details at checkout. Puckhead Entertainment Inc. is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately at shipping@puckheadentertainment.com.

8. Contact Us

For any questions or concerns about shipping, please reach out to us: